FREQUENTLY ASKED QUESTIONS

Your 5min Media login information is sent to you by your account manager once your 5min Media implementation has been approved and activated for your account. If you forget your login information, you may email your account manager or partners@5min.com.

Once you have your login information and you login to 5min.com, you will be able to change your password at any time on your 5min Media account panel.

If you have any questions about your 5min Media implementation you may email us at partners@5min.com or contact your account manager.

Your SID is your Syndicator ID number; it is a number that we assign to each partner in order for us to be able to track your views and revenues more efficiently.

The PlayerSeed will not show on your page if 5min Media does not have an exact match for your contextual content. To ensure that the PlayerSeed shows on every page that you have implemented the 5min Media code, please see the details on the fallback option below.

While the majority of our video content can be viewed globally, there is a very small portion that cannot be viewed outside of the U.S. due to rights and permissions. This message will show when one of these videos are attempted to be viewed from a non-U.S. IP address. Please talk to your account manager or email partners@5min.com about how to identify these content partners.

By Using A Fallback Video: A fallback video is essentially a backup video that is relevant to your site?s general subject matter. In the case of 5min Media not having an exact video match to your contextual content, the PlayerSeed will play the fallback video, increasing the amount of pages the PlayerSeed is showing on and therefore, increasing impressions. You can add a fallback video by adding the following line of code: fallback=XXX. Simply add in the 5min Media VIDEOID of the video you wish to show as your fallback where the red X?s are in the parameter. The 5min Media VIDEOID is the string of numbers at the end of the 5min Media URL where the video is located on 5min.com. All parameters in the 5min Media code should be separated by & By Re-Locating the Player?s Position: You may also choose to move the player closer to the content. The closer the 5min Media player is to the content, the more integrated the video is with the contextual content and will lead to more users engaged in the video increasing your impressions. For example, placing the player in the center column of your pages and above the fold will increase your conversions.

A companion banner is a standard 300 x 250 banner ad that runs in conjunction with a portion of our pre-roll ads. When a pre-roll that comes with a companion banner plays on your site, the banner must be shown on your site to enjoy the revenues. If there is not companion banner with the pre-roll, nothing will show in that space.

? You can adjust the location of the companion banner by adjusting the positioning parameter in the code of the banner. The positioning code is stated as follows: companionPos=XXX to dictate where you?d like the companion banner position to show, simply add in bottom, top, right, or left where the red X?s are in the parameter. All parameters in the 5min Media code should be separated by &

The revenue in your "Daily Stats" is always an estimation that is based on pre-audited delivery on campaigns. Actual revenue earnings can only be found in the monthly reports which are published on the second week of the following calendar month. Since 5min Media runs many different campaigns simultaneously at any given time you will see some changes in the final numbers.

5min Media's payment schedule is on a monthly basis, net 45 days. Payment is executed only if a Partner?s monthly revenue reaches $100; otherwise revenue is accrued to the following month.

Payments can be made by check or ACH for companies operating within the United States, and check or wire transfer for international companies, according to your preference.

In order for your payments to be transferred on time you should fill in the 5min Media bank details form you received when you joined 5min Media as well as a W-9 or W-8 tax form.

In compliance with the IRS requirements, we are requesting all 5min Media partners to fill out a Form W-9 for American companies or Form W-8 for Non-US companies. Please complete the Form, if you haven?t done so already, and return to your account manager. Here are the latest versions of each of these forms from the IRS. You can also go to IRS.gov and search for the W-9 and W-8BEN forms. Please consult with your tax advisor to determine which form is appropriate for your company. W-9: http://cts.vresp.com/c/?CPMAdvisors/9b04bea252/fe61faa2db/ecd8c432bd W-8: http://cts.vresp.com/c/?CPMAdvisors/9b04bea252/fe61faa2db/2748ddb5c1

We might not have your full payment details. Did you send back to your account manager the bank details form and relevant tax form (W-9 or W-8)? We cannot process your payments until we have both these forms, so please contact your account manager as soon as possible for more information. There may be a mistake in your payment details, or you may have provided us with incorrect or outdated details. Please check that 5min Media has received updated and accurate bank details and a valid and updated mailing address from your company. If you?ve recently made any changes to your accounting or moved to a new office, please notify your account manager at your earliest convenience. You may not have yet reached the $100 monthly revenue minimum required in order to be paid. If your monthly reports indicate that you have generated less than $100 during this time, that month?s revenue will be accrued to the following month.

The revenue in your "Daily Stats" is always an estimation that is based on pre-audited delivery on campaigns. Actual revenue earnings can only be found in the monthly reports which are published on the second week of the following calendar month. Since 5min Media runs many different campaigns simultaneously at any given time you will see some changes in the final numbers.

The matched views are the views on which we ran a pre-roll advertisement. Video views are all views of the player, including non-U.S. views.

The matched views CPM is derived from the combination of pre-roll ads that run on your site. We run several different pre-rolls on our partners? sites that deliver different CPMs which cause the CPM to change. This CPM is then applied to your matched views to create your revenue.

Our sales team is currently focused primarily on monetizing U.S. views, as well as views in Canada, the UK and Australia. We expect to increase our monetization of international views in the coming months.